Privacy Policy
How we collect, use, and protect your personal information
Welcome to Springpad Wealth Solutions Private Limited ("Company", "Springpad", "we", "us", or "our"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website, services, and digital platforms.
By using this Website, you agree to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, please discontinue the use of our Website or Services.
Information We Collect
We collect and process the following types of information to provide a secure and personalized experience:
1. Personal Information
This includes information you voluntarily provide such as your name, contact number, email address, postal address, and any other details submitted through our forms, chat, or email communication.
2. KYC and Regulatory Information
In compliance with SEBI guidelines, we may collect and verify Know Your Customer (KYC) details such as PAN, Aadhaar, and other identification documents. Such data may be fetched from authorized KYC Registration Agencies (KRAs) such as NSE KRA or via DigiLocker, solely for verification and compliance purposes.
3. Log Data and Device Information
When you visit our Website, our servers automatically record information sent by your browser such as IP address, browser type, operating system, the pages visited, and time spent on each page.
4. Cookies and Tracking Technologies
Our Website uses cookies to improve user experience, track visitor behavior, and enhance service quality. You can choose to accept or refuse cookies in your browser settings; however, certain sections of the Website may not function properly if you disable them.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide, improve, and personalize our research and analytical services.
- To communicate important updates, reports, or changes to our policies.
- To comply with regulatory requirements prescribed by SEBI and BSE.
- To process payments, verify user identity, and prevent fraudulent transactions.
- To send newsletters, surveys, offers, or educational content related to investment and finance.
- To respond to your queries and support requests effectively.
Important: By submitting your contact details through our Website or social media, you consent to being contacted by us via phone calls, SMS, emails, or WhatsApp messages—even if your number is registered under the National "Do Not Disturb" registry—for purposes related to our services, events, or promotions.
Information Sharing and Disclosure
We do not sell or rent your personal information to any third party. However, your information may be shared in the following cases:
- With regulatory authorities such as SEBI, BSE, or other government entities as required by law.
- With trusted service providers who assist in operations such as analytics, data storage, and communication, under strict confidentiality obligations.
- When required to comply with legal obligations, enforce our Terms and Conditions, or protect the rights, property, or safety of the Company, our clients, or the public.
Any third-party access to your data is limited to the purpose of performing specific tasks on our behalf, and they are contractually prohibited from using it for any other purpose.
Communication Consent (DND)
By submitting your contact details, you authorize Springpad to contact you via call/SMS/email/WhatsApp regarding services, updates, events, or promotions—even if your number is registered under the National “Do Not Disturb” (DND) registry. You can withdraw consent for promotional communications at any time by writing to us or using the unsubscribe options provided.
Data Retention and Security
We maintain industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we take all reasonable precautions, please note that no method of data transmission over the internet or electronic storage is completely secure. You acknowledge that you share information with us at your own risk.
We retain your data for as long as necessary to provide our services, meet regulatory requirements, resolve disputes, and enforce our agreements.
Your Rights and Choices
You have the right to:
- Access or review the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for promotional communications.
- Request deletion of your data, subject to legal and regulatory obligations.
To exercise these rights, you may contact our Compliance Officer using the details provided below.
Third-Party Links
Our Website may contain links to external sites for your convenience. Springpad is not responsible for the privacy practices, content, or data handling of those websites. We encourage you to review their privacy policies before interacting with them.
Children's Privacy
Our Website and Services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently received such information, we will promptly delete it from our records.
Changes to this Policy
Springpad reserves the right to update or modify this Privacy Policy at any time without prior notice. The latest version will always be available on this page, and the date of the last revision will be updated. Continued use of our Website following any modifications constitutes your acknowledgment and acceptance of those changes.
Contact Information
Compliance Officer
Mr. Aman Kumar Khandelia
Springpad Wealth Solutions Private Limited
Email: compliance@springpadwealth.com
SEBI Registration No.: INH000022950
BSE Enlistment No.: 6743
Springpad Wealth Solutions Private Limited is committed to maintaining the confidentiality, integrity, and security of your data in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the SEBI (Research Analyst) Regulations, 2014.
Your trust is our priority, and we assure you that your information is handled with the utmost care and responsibility.